Returns & Refunds Policy
Eligibility for Returns
Due to the nature of pharmaceutical products, we adhere to strict health and safety regulations. As a result, we can only accept returns under the following conditions:
- Incorrect or Defective Products: If you receive the wrong item or a defective product, you may request a return or exchange within 7 days of delivery.
- Damaged in Transit: If your order arrives damaged, please provide photographic evidence within 48 hours of receipt.
- Expired Products: If you receive an expired product, you are eligible for an immediate replacement or refund.
- Unopened and Unused Items: For non-prescription weight loss supplements, unopened and unused items in their original packaging may be returned within 14 days of purchase.
- Regulatory Restrictions: Prescription medications cannot be returned once dispensed unless an error was made by the pharmacy.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used weight loss medications and supplements.
- Prescription medications (unless a dispensing error was made).
- Items not purchased directly from our website.
- Products returned after the designated return period.
- Items that have been improperly stored or handled.
Return Process
To initiate a return, follow these steps:
- Contact Customer Support: Email or call our support team at sales@looseweightshop.com or 910-203-2968 with your order number, reason for return, and supporting evidence (if applicable).
- Approval & Instructions: If eligible, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning the product.
- Return Shipping: Securely pack the item and ship it to the address provided. Customers are responsible for return shipping fees unless the return is due to an error on our part.
- Inspection & Processing: Once received, our team will inspect the product and process the return within 5-7 business days.
Refund Policy
Refunds are issued based on the following conditions:
- Approved Returns: A refund will be processed within 7-10 business days to the original payment method.
- Partial Refunds: If an item is returned in less than perfect condition, a partial refund may be granted at our discretion.
- Shipping Costs: Original shipping charges are non-refundable, except in cases of pharmacy errors.
- Store Credit Option: Customers may opt for store credit instead of a monetary refund.
Exchanges
Cancellations
Contact Us
- Email: sales@looseweightshop.com
- Phone: (803) 803-3541
- Mailing Address: 1225 W 190th St STE 110, Gardena, CA 90248
We appreciate your trust in Weight Loss Meds Pharmacy and are committed to providing a seamless shopping experience for your weight loss and health needs.
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